Frequently Asked Questions

Can the fabrics or colors be changed?

If you like an item but want another color, material or pattern, contact me and together we will find the design you want.

Do I need to widen or decrease the waist of the fanny pack, is it possible?

Of course, contact me and I will make it possible.

What materials do you use?

I mainly use canvas fabric (60% cotton and 40% polyester) resulting in a very strong and resistant fabric in solid colors or patterns, I also use vegan leather or synthetic leather that is a resistant and easy-to-clean material. All the fabrics that I use in my creations are of high quality.

And very practical since you can wash them in the washing machine with cold water, yes even those made of vegan leather. So if you want that color so light but you didn't dare now you know that with La Osa Artesana you can.

Do you ship outside of Spain?

You like one of my creations but you live outside of Spain, contact me to arrange the shipping.

What is the return policy?

Although I know that the products are better in person and you will fall in love when you have it in your hands, if it is not what you expected, contact me, I will surely help you get what you are looking for or we will manage the return.

• Please contact us within 7 days of delivery.
• Items must be returned within 14 days of delivery.
• Returns or exchanges are not allowed on personalized items.

RETURN CONDITIONS

Return shipping costs are the responsibility of the buyer. If the item is not returned in its original condition, the buyer will be responsible for any loss in value.

After 15 days we do not accept changes or returns.

If the product has any flaw or defect, the return shipping costs will be at our expense.